Ordering

You can place your order through our secure shopping cart system. If you wish to discuss your order or have other requirements, please phone or e-mail us. We will endeavour to respond to any questions or queries within 24 hours.

Payment

All prices are shown in New Zealand dollars, they are current and are including GST. We reserve the right to change prices at any time. We accept payment by:

> Direct credit into our account (internet banking), bank deposit, through our shopping cart.

> Credit Card – We use Paypal for all credit card payments. Paypal keeps all of your details secure and we at no stage will have access to them.

Shipping

Orders NZ wide over $45 are free. Orders under $45 non rural delivery NZ wide are $5. Orders under $45 rural delivery are $8 NZ wide.

If for any reason an item you have ordered is temporarily out of stock we will contact you with an expected delivery date or offer you a refund. Delivery is by Fastway Couriers and we will email you the tracking code when your parcel is dispatched to you.

We will ship your purchase the next working day upon receiving your order and payment.

Returns Policy

If you are not satisfied in any way with your product, you may return it (freight at your expense) within 30 days for a refund or exchange. Any item being returned must be unused, in original condition and in its original packing. Subject to the product meeting the above conditions, we will refund your product or exchange your items. If you received your products freight free, we reserve the right to keep the cost of freight to you and not refund that.
If the item is faulty, please let us know as soon as possible. We will refund or exchange any faulty product at our expense.

Please email or telephone prior to returning any item to discuss refund or exchange options.

Privacy Policy

All information that is collected from the online store order forms is stored in our secure customer database which is used solely by Doidy Cup NZ and is not sold or distributed to third parties.
When you register with us, you can select whether you would like to join our mailing list to be sent information on sales, special promotions, and previews of new stock. You can also subscribe to our Facebook page to keep up to date. If at any time you wish to be taken off our mailing list, please do not hesitate to contact us via e-mail (jackie@doidycup.co.nz).